Refund policy

We hope you love your new swimwear, but if something doesn’t work out, we’re here to help!

Eligibility

• unworn, unwashed swimwear items with tags and hygiene liners still attached within 30 days of the delivery date.
• Items purchased at a discount, during promotional events are not eligible for return or exchange.
  

Returns

• Returns must be approved before sending items back.
• Send email to sales@mamacitaswim.com with your order number.
• If you return all items from your order, a total of $10 (handling and shipping) fee will be deducted from your refund
• Customers are responsible for shipping the items back; a return shipping label will not be provided.

Shipping

• Please pack all items securely in a box — either in the original packaging or another suitable box — and include your order number inside the package.
• Return shipping is the customer’s responsibility unless your item arrived damaged or there was an error on our part.
• Again Return must be approved before sending items back.

Exchanges

• exchanges for the same style in a different size or color, subject to availability.
  
• different style, please return your item for a refund and place a new order.
  

Refund Process

• original payment method.
  
• 5–7 business days for the refund to appear in your account after we process it.
  

Discounted Items

• on sale, with a discount code, or using a coupon are not eligible for return or exchange.